luckdb Privacy Policy
Your personal information is completely safe at luckdb. In this policy, we explain in detail how your information is collected, used, and protected.
luckdb places the highest importance on the privacy of players in Bangladesh. When you use our website, register, or complete a transaction, certain information reaches us. This privacy policy will tell you — what information is collected, why it is collected, how it is stored and protected, and what rights you have.
By using luckdb's services, you agree to the terms of this policy. If you do not accept this policy, please refrain from using our site and contact the support team.
1 What Information We Collect
luckdb collects your information in various ways — through registration, transactions, and site usage.
Personal Identification Information
The information you provide at the time of registration includes:
- Full name and username
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- Current address
- National ID or passport number (for KYC verification)
Financial and Transaction Information
During deposits and withdrawals, we collect:
- bKash, Nagad or Rocket account number
- Transaction amount and date
- Transaction ID
- Wallet balance history
Full card numbers or PINs are never stored.
Technical Information
Information automatically collected from your device and connection:
- IP address and device type
- Browser and operating system version
- Cookie and session data
- Page visit time and frequency
- Referral source (where you came from to reach the site)
Gaming Activity Information
To improve your gaming experience, we keep:
- Games played and betting history
- Bonus usage information
- Win and loss statistics
- Session duration
- Responsible gaming limit settings
2 How Information Is Used
Collected information is used only for specific and lawful purposes.
Account Management
Your information is needed to verify registration, secure logins, recover passwords, and manage account settings.
Transaction Processing
Information is used to confirm deposits and withdrawals, prevent fraud, and maintain records of financial transactions.
Customer Support
Your information is needed to resolve issues via live chat or email and to track your support history.
Security and Compliance
KYC processes are carried out to prevent money laundering, verify age, and ensure responsible gaming.
Service Improvement
For technical improvements to the platform, planning new games and features, and analyzing user experience.
Marketing Communications
With your consent, bonus offers, promotional messages, and updates are sent. You may withdraw this consent at any time.
3 Cookies and Tracking Technologies
luckdb uses cookies to improve site functionality and your experience.
Cookies are small text files stored in your browser. luckdb uses the following types of cookies:
Essential for login sessions and security — these cannot be turned off.
Help remember your preferences (language, settings).
Used to monitor and improve page performance on the site.
Used to show relevant offers and promotions, subject to your consent.
You can control or delete cookies from your browser settings. However, if essential cookies are turned off, some features of the site may not work properly.
4 Information Sharing with Third Parties
luckdb never sells your information. However, it may be shared in specific circumstances.
We never sell your personal information to third parties for commercial purposes. In the following cases, limited information may be shared:
- Payment Processors: Necessary information is shared with bKash, Nagad, and Rocket for transaction verification.
- Game Software Providers: Minimum necessary data may be shared with technology partners for game operation.
- Technical Service Providers: Organizations providing server hosting, cybersecurity, and analytics services operate under strict confidentiality agreements.
- Legal Obligations: Information may be disclosed to comply with orders from courts or relevant authorities.
- Fraud Prevention: If money laundering or fraudulent activity is identified, the relevant authorities may be notified.
All third-party partners are required to comply with our privacy standards and may only use the information for the specified purpose.
5 Data Security Measures
luckdb uses industry-standard security measures to protect your information.
SSL Encryption
All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
Firewall and Anti-Fraud
Advanced firewalls and real-time fraud detection systems prevent unauthorized access and suspicious activity.
Secure Data Storage
Information is stored on encrypted servers. Regular backups and access controls prevent unauthorized access.
Even so, transmitting information over the internet is not entirely risk-free. If you believe your account security has been compromised, notify us immediately via 24/7 live chat or email.
6 Data Retention Period
luckdb retains your information only for as long as necessary or legally required. The following policy is followed:
- Active account information: fully retained for as long as the account is active.
- After account closure: financial and KYC information is retained for a minimum of 5 years (for legal reasons).
- Transaction records: 7 years from the date of closure.
- Cookies and browsing logs: automatically deleted after 90 days.
- Marketing consent data: deleted as soon as possible after consent is withdrawn.
After the set period, information is securely deleted or transformed in a way that makes it impossible to identify you.
7 Your Privacy Rights
As a luckdb user, you have the following rights over your own information.
Right to Access
You can find out at any time what information we hold about you and how it is being used.
Right to Rectification
You can request correction of incorrect or incomplete information. Submit a request through support.
Right to Erasure
In certain circumstances you can request that your information be deleted, though this may not apply where legal obligations exist.
Right to Data Portability
You can request an export of your account information in a common format.
Right to Object to Processing
You can object to the use of your information for marketing purposes and withdraw your consent.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily suspended.
8 Protection of Minors' Information
luckdb is for persons aged 21 or older only. We do not knowingly collect any information from minors. Age is verified at the time of registration, and if any account holder is found to be under 21, that account will be closed immediately and all collected information will be deleted.
If you become aware that a minor has registered on this site without your knowledge, notify us immediately at [email protected].
9 Notice of Policy Changes
luckdb may update this privacy policy as needed. In the event of changes:
- A notification will be sent to your registered email.
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, a clear notice will be displayed on the site.
Continuing to use the site after changes are made will be considered your agreement to the updated policy. We therefore recommend reading this page regularly.
10 Contact Us About Privacy
Contact us for any questions or requests regarding privacy.
Privacy Support
For privacy-related complaints or to exercise your right to information, please contact us through the above channels. We are always ready to assist you.
Learn more: Terms & Conditions | Responsible Gaming | FAQ