luckdb Terms and Conditions

2.1 Eligibility Requirements

• To open an account with luckdb, you must be at least 21 years of age.
• You must register your account under your own name and with accurate information.
• Each person may hold only one account. Creating multiple accounts is strictly prohibited and may result in account cancellation.
• All information provided at the time of registration must be true, accurate, and up to date.

2.2 Account Verification

luckdb may request documents for identity verification at any time. Verification may need to be completed using a national ID card, birth certificate, or passport. Failure to complete verification may result in account suspension or cancellation.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. You may not allow any other person to use your account. You are solely responsible for all activities carried out through your account.

3.1 Supported Payment Methods

luckdb currently supports the following payment methods: bKash, Nagad, and Rocket. Additional payment methods may be added in the future.

3.2 Deposit Limits and Conditions

• Minimum deposit amount: ৳300 (per method).
• Deposits are generally processed instantly.
• Deposits may only be made from a payment account registered in your own name.
• Deposits through third parties are strictly prohibited.

3.3 Withdrawal Limits and Process

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed if verification has not been completed.
• luckdb reserves the right to place withdrawals on hold in cases of unusual or suspicious transactions.

3.4 Anti-Money Laundering

luckdb is firmly committed to preventing money laundering. Using the platform for illegal financial activities is strictly prohibited. If such activity is detected, the account will be closed immediately and the relevant authorities will be notified.

4.1 Welcome Bonus Terms

• The welcome bonus applies only to new members on their first deposit.
• The bonus amount is 120% of the deposit, up to a maximum of ৳5,000.
• Example: A deposit of ৳1,000 earns a ৳1,200 bonus, giving a total balance of ৳2,200.
• Example: A deposit of ৳10,000 earns a maximum bonus of ৳5,000, giving a total balance of ৳15,000.
• Before withdrawing the bonus, you must wager a total of 10 times the bonus amount (10x wagering).

4.2 General Bonus Policy

• Each bonus offer has a specific validity period and conditions.
• Registration and verification must be completed to qualify for a bonus.
• Multiple bonuses cannot be applied to the same deposit at the same time.
• luckdb reserves the right to modify or cancel bonus offers at any time.
• If bonus abuse is found, luckdb may cancel the bonus and suspend the account.

4.3 VIP Program Terms

The luckdb VIP program has four tiers: Bronze, Silver, Gold, and Platinum. Weekly cashback benefits are available at each tier: up to 0.2% at Bronze, up to 0.4% at Silver, up to 0.6% at Gold, and up to 0.8% weekly cashback at Platinum. It is possible to be promoted to a higher VIP tier through regular play.

5.1 General Gaming Terms

• All games available on the luckdb platform are designed for entertainment purposes.
• The specific rules and payout structure for each game are stated in the game description.
• If the result of any game is called into question due to a technical error, luckdb will investigate and make a decision.
• Once a round has started, it is not possible to cancel that bet.

5.2 Prohibited Activities

• Any form of fraud, manipulation, or deceptive activity is strictly prohibited.
• The use of software bots, scripts, or automation tools is not permitted.
• Any attempt to influence game outcomes will result in immediate account cancellation.
• Disrespectful behavior toward other players and harassment are prohibited.

5.3 Fair Play Policy

luckdb is committed to ensuring fair play across all games. The platform's games use a neutral and verifiable Random Number Generator (RNG) system. All players have equal opportunity and no individual or group is given special advantage.

6.1 User Responsibility

• By using the luckdb platform, you are participating consciously and of your own free will.
• luckdb is not responsible for financial losses; gaming always carries financial risk.
• luckdb will not accept liability for any loss arising from issues with your internet connection or device.

6.2 Service Interruptions

luckdb may temporarily suspend services due to technical maintenance, server upgrades, or unforeseen circumstances. We will endeavor to give advance notice in such situations. luckdb will not bear liability for any financial loss caused by a service interruption, however reasonable resolution will be sought for ongoing game sessions.

6.3 Third-Party Content

The luckdb platform includes content from third-party game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, and NetEnt. These providers may have their own rules and terms. luckdb is not directly responsible for their content, but always works to ensure quality standards.

7.1 Data Collection and Use

• Personal information provided at registration is used solely for the purpose of service delivery and verification.
• Your information is not sold to third parties.
• Information may be shared with authorities where required by legal obligation.

7.2 SSL Security

All transactions and communications on the luckdb platform are secured by SSL encryption technology. Your financial information is stored in accordance with the highest security standards.

8.1 Right to Self-Limitation

• Users can set their own deposit limits.
• The option to temporarily or permanently close an account is available when needed.
• If you notice signs of gaming addiction, please contact us immediately for support.

8.2 Protection of Minors

luckdb strictly enforces a 21+ age policy. Parents and guardians are requested to remain vigilant to prevent minors from accessing the platform. If an underage user is identified, the account will be closed immediately and all deposits will be returned.

9.1 luckdb's Rights

luckdb reserves the right to suspend or cancel an account without prior notice in the following cases:

• If evidence of a violation of these Terms is found.
• If fraud, deception, or illegal activity is suspected.
• If an account was registered with incorrect or false information.
• If evidence of bonus abuse is found.
• If information about operating multiple accounts is found.

9.2 User's Right to Close Account

You may request account closure at any time by contacting us via our 24/7 live chat support or by emailing [email protected]. You will be given the opportunity to withdraw any available balance before the account is closed, however bonus-related policies will apply.

10.1 Policy on Changes to Terms

luckdb reserves the right to modify these terms and conditions at any time. Efforts will be made to notify users of significant changes. If you continue using the platform after updated terms are published, you will be considered to have agreed to the new terms.

10.2 Complaints and Dispute Resolution

If you have a complaint about any matter, please first contact our customer service team. Our support team is available 24/7 to assist in English. Submit your complaint via email ([email protected]) or through live chat. We will review the matter within a reasonable time and provide a resolution.

10.3 Entire Agreement

These Terms, the Privacy Policy, and the Responsible Gaming Policy together form the complete agreement between you and luckdb. Any prior oral or written agreements are replaced by these Terms.